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Welcome to HiShort Support. We're here to help you get the most out of your experience.
Whether you have questions about your account, billing, content, or technical issues — our team is ready to assist you. Before reaching out, please browse our frequently asked questions below. Most common issues can be resolved quickly.
Fast Resolution Tip
For account or billing issues, please include your signed-in email address or order ID when contacting us to expedite your service.
For all inquiries, account issues, and bug reports. We typically respond within 24 hours.
hishortdrama@gmail.com →Use the built-in feedback feature within the HiShort app. Navigate to Profile → Settings → Send Feedback.
Available on iOS & Android
How do I create an account?
Download HiShort from the App Store or Google Play. You can sign up with your email address, or use Google, Apple, or Facebook login for quick access.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password" and enter your registered email. You'll receive a password reset link within minutes.
How do I delete my account?
Go to Profile → Settings → Delete Account. Your data will be permanently removed within 30 days. You can also email us at hishortdrama@gmail.com for assistance.
How do I manage my subscription?
Subscriptions are managed through Apple App Store or Google Play Store. Go to your device's subscription settings to upgrade, downgrade, or cancel.
How do I request a refund?
Refund requests for in-app purchases must be submitted through Apple or Google's refund process. For coin-related issues, contact our support team.
What payment methods do you accept?
We accept all payment methods supported by Apple Pay and Google Pay, including credit/debit cards and carrier billing where available.
Video is buffering or won't play
Check your internet connection. HiShort streams in adaptive quality — a stable Wi-Fi or 4G/5G connection is recommended. Try closing and reopening the app.
App crashes or freezes
Make sure you're using the latest version of HiShort. If the issue persists, try clearing the app cache or reinstalling. Please report persistent crashes to our support email with your device model and OS version.
Subtitles are not showing or out of sync
Toggle subtitles off and on via the subtitle button during playback. If the issue persists, please report the specific episode to us and we'll fix it promptly.
How do I unlock locked episodes?
You can unlock episodes by watching reward ads, using coins earned through daily tasks, or subscribing to HiShort VIP for unlimited access to all content.
How do I earn free coins?
Complete daily check-ins, watch reward videos, invite friends, and participate in special events to earn coins that can be used to unlock premium episodes.
How do I report inappropriate content?
Tap the "..." menu on any video and select "Report". Our moderation team reviews all reports within 24 hours.
Found a bug? Help us improve by sending a detailed report to our engineering team. Please include:
Our support team is always happy to help. Don't hesitate to reach out — we aim to respond to every inquiry within 24 hours.
Contact Support